Check the original drive for errors and bad sectors using the appropriate Operating System tools before starting the cloning process.Ensure to create a backup of the entire original disk before starting the Check Disk process.Use Operating System Tools To Check For Hard Drive Errors And Bad Sectors. Install the internal drive as a secondary drive, or your external in another system and run our diagnostic test of the drive.įor Internal hard drives, please refer to Answer ID 31759: Testing a drive for problems using Western Digital Dashboard.įor External hard drives, please refer to Answer ID 31759: Setting up and using WD Security and WD Drive Utilities. The hard drive may be faulty or has failed. The backup archive chain is broken (full backup and incremental or differential backups).Another process from the Operating System locked the backup.The USB drive (Direct Attached Storage (DAS)) used for backup is not available.The location of the backup is on a network share and the network connection is not available.Also make sure the folder contains the last volume of the backup and does not contain a renamed copy of the same backup. Western Digital Support cannot help with third-party software.Īcronis error message is seen when attempting to restore from a backup.įailed to add the backup to the backup list. View the Use of Third-Party Software or Websites disclaimer. Steps to resolve the Failed to Add the Backup error message when using Acronis True Image for Western Digital.*END Failed to Add the Backup Error Message in Acronis True Image for Western Digital
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